AAA Hoosier Motor Club

PC Support Specialist

US-IN-Indianapolis
4 months ago
Job ID
2017-1485
3750 Guion Road
Category
Information Technology - All Openings

Overview

As a member of the Management Information team, this position provides support with personal computer and LAN operations to employees at all Hoosier Motor Club locations.  Through oral and written communication resolves issues regarding hardware and software use and needs.

Responsibilities

  • Provides support to users relating to both hardware and software problems on their personal computers.
  • Calibrates test equipment for proper operation.
  • Assembles, installs, configures and tests computer equipment or units of local area networks requiring use of standard interface protocols.
  • Completes work orders such as installing equipment, connecting and moving devices or creating components of autonomous networks, installing disk drives, correcting definitions on data switches, protocol converters, etc.
  • Consults with and assists manufacturer's representatives in the installation of new computer equipment; exercises total responsibility for routine installation or modification projects; assists others in repairing, installing and testing complex pieces of equipment or local area networks.
  • Prepares and submits vendor warranty claims, parts, and documentation associated with warranty repairs (with authorization from vendors).
  • Confers with manufacturer's representatives, for replacement parts and warranty issues; 
  • Develops and maintains software and hardware inventory and tracking systems; orders, stocks, and stores electronic components.
  • Performs preventive maintenance for computer, data communication, and/or peripheral equipment; tests and adjusts to appropriate standards.
  • Fabricates cables for use in interfacing peripherals with computers, other peripherals, and networks.
  • Maintains computer network documentation; updates computer maintenance manuals.
  • Maintains knowledge of the latest technology by attending network and telecommunications workshops, seminars and training courses.
  • Performs additional tasks as assigned by supervisor.

Qualifications

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

Associates degree or equivalent education; 1+ year’s of related experience and/or training or equivalent combination of education and experience with RRAS, network communications, LAN, WiFi and VPN.  Ability to assemble and disassemble a personal computer.

 

 

SPECIFIC SKILLS REQUIRED:

  • Working knowledge of the following software: Microsoft Windows, Microsoft Office 2007, Microsoft Office 2010, Microsoft Office 2013.
  • Working knowledge of hardware including: PC’s, Printers, Laptops, Tablets
  • Valid driver’s license
  • Ability to regularly lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.

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