AAA Hoosier Motor Club

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Auto Travel Counselor - Retail Sales / Customer Service

Auto Travel Counselor - Retail Sales / Customer Service

Job ID 
Office Address 
8751 Wesleyan Rd
Experience (Years) 
Posted Date 
Customer Service/Support - All Openings

More information about this job


Hiring for Auto Travel Counselor - Retail Sales / Customer Service




Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products and services to members/clients while meeting the highest AAA National Quality Standards.


This position will "float" to other Service Centers as necessary to meet business needs.



Duties and Responsibilities:

  1. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
  2. Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, travel packages, hotel/motel/car reservations, passport photos, International Driving Permits/Inter America Driving Licenses;
  3. Sells and promotes AAA Box Office Tickets, Travel Store products, Travel Money products;
  4. Actively promotes and processes AAA Credit Cards;
  5. Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;
  6. Performs cashiering/accounting duties;
  7. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
  8. Displays working knowledge of, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
  9. Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;  
  10. Meets appropriate goals/quotas set forth by management;
  11. Continues to upgrade technical expertise through training opportunities;
  12. Commutes to any Service Center or other off-site working location as directed by management;
  13. Additional tasks as assigned.




Keywords: Travel, Auto travel, retail sales, customer service, teller, sales




Education and/or Experience Requirements:

  • High School diploma or general education degree (GED)
  • Valid U.S. Driver's License
  • Retail Sales/Cashiering experience preferred; not required


Skill Requirements:

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Dependability - Ability to consistently be at work and on time, follow a variety of instructions.       Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
  • Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.
  • Computer Skills
    Microsoft Word, Outlook, Internet

Keywords: Travel, Auto travel, retail sales, customer service, teller, sales