AAA Hoosier Motor Club

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Auto Travel Counselor - Floater (Retail Sales, Customer Service)

Auto Travel Counselor - Floater (Retail Sales, Customer Service)

Job ID 
Office Address 
8751 Wesleyan Rd
Experience (Years) 
Posted Date 
Customer Service/Support - All Openings

More information about this job


Hiring for Auto Travel Counselor - Retail Sales / Customer Service




Positing is responsible for increasing overall revenue of AAA Hoosier Motor Club service centers by promoting products and services, and performing customer service duties for members while meeting the highest quality standards, achieving and/or exceeding ATS Quality Standard #8 per AAA National guidelines.  Aggressively utilize "POC (Point of Contact) the HMC Way" training to ensure achieving the maximum results at each point of contact opportunity with every customer. 


This position will "float" to other Service Centers as necessary to meet business needs.



  • Gains knowledge of and markets products/services, as well as, serving the needs of members which include but are not limited to the following:
    • Accurately handling financial assets and other negotiable instruments so as to protect the club or its' customers.
    • Promotes, sells, and processes Basic, Plus, Plus RV, and Inter-club Memberships, hotel/motel/car Reservations, VISA Travel Products, AAA Box Office Tickets, AAA Travel Store products, Show Your Card & Save, Marketing promotions, and other products and services;
    • Promotes AAA travel agency by cross-selling products; refers customers to Travel Agents.
    • Enthusiastically promotes Booster Award program and the AAA Auto Club Cellular Telephone program;
    • Answers member inquiries or direct members to responsible department through working knowledge of AAA programs;
    • Enthusiastically counsel members on travel plans (TripTik routings, marked maps, TourBooks, hotel-motel-car reservations, brochures, etc.); ensuring that the best routes, construction, and other information is presented to the member.
    • Promotes advantages of ITT Automated Trip-Tik routings and marked maps; prepares the ITT on site. Promotes the "address to address" feature of the ITT along with other advantages.
    • Performs daily cashiering/accounting duties, bank deposit reconciliation and completes daily sales records;
    • Utilizes POS (point of sale system) on all transactions, continually enhancing personal skill levels enabling accurate reporting within the service center inventory items
    • Makes telephone calls to expired members so as to obtain membership renewal
    • Performs stock functions including physical lifting of any AAA materials, i.e. TourBook boxes; etc.
    • Meets appropriate goals/quotas set forth by management; and
  •  Apply knowledge of policies and procedures and relay this information clearly and understandably to every member situation.
  •  Reports in writing any variances from established internal controls or any other abuse of established financial (accounting) procedures to service center management, Director of Service Center Operations, and Internal Auditor.
  •  Continues to upgrade technical expertise in the auto travel/member services areas.
  •  Commutes to any service center or the Communication Center and provides coverage, as directed by Auto Travel Coordinator/Senior Auto Travel Coordinator or Service Center Manager



Keywords: Travel, Auto travel, retail sales, customer service, teller, sales




  • High school diploma or general education degree (GED).
  •  Valid U.S. driver's license
  •  Ability to interact and communicate with members/guests/co-workers/management.
  •  Ability to work as a team member to accomplish pre-determined goals.
  •  Ability to travel independently throughout the building to access information. This may include climbing, balancing, stooping, kneeling, or crouching.
  •  Basic keyboarding/computer skills with the ability to operate office machines (typewriter, copy machine, computer, calculator, multi-phone line, FAX machine)
  •  Ability to lift and/or move up to 25 pounds regularly and up to 40 pounds occasionally.
  •  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.