AAA Hoosier Motor Club

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Travel Agent

Travel Agent

Job ID 
Office Address 
8751 Wesleyan Road
Experience (Years) 
Posted Date 
Travel - All Openings

More information about this job



To perform travel agent responsibilities to increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of preferred travel vendors to members/clients while meeting the highest AAA National Quality Standards.


Duties and Responsibilities:

  1. Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses;
  2. Uses GDS invoicing and cashiering systems to process transactions; has working knowledge of vendor websites;
  3. Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management;
  4. Maintains accurate, organized client files; provides necessary documents and conducts post travel communications;
  5. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
  6. Sells Travel Store products and promotes Travel Money products;
  7. Actively promotes and processes AAA Credit Cards;
  8. Cross sells and refers members/clients to Auto Travel Services, AAA Insurance, and other AAA business lines;
  9. Performs accounting duties including ARC reports;
  10. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
  11. Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue;
  12. Displays working knowledge of, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
  13. Continues to upgrade technical expertise and destination knowledge through training opportunities;
  14. Commutes to any Service Center or other off-site working location as directed by management;
  15. Additional tasks as assigned.



  • Prefer a graduate from travel school or some prior experience working for a travel industry affiliate or travel agency.
  • Some professional training or experience using an airline reservations system




  • Proven ability to generate airline tickets using major airline service systems.
  • Customer service oriented to market and close on sales transactions.
  • Complete knowledge and compliance with AAA National quality standards within 6 months of hire.
  • Proven communication skills, organizational skills, demonstrated mathematical ability.
  • Ability to lift and or move materials weighing up to 20 lbs.
  • Inventory control.