AAA Hoosier Motor Club

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Travel Agent

Travel Agent

Job ID 
2017-1541
Location 
US-IN-Indianapolis
Office Address 
8751 Wesleyan Road
Experience (Years) 
..
Posted Date 
12/20/2017
Category 
Travel - All Openings

More information about this job

Overview

PURPOSE OF POSITION:

To perform travel agent responsibilities to increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of preferred travel vendors to members/clients while meeting the highest AAA National Quality Standards.

Responsibilities

Duties and Responsibilities:

  1. Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses;
  2. Uses GDS invoicing and cashiering systems to process transactions; has working knowledge of vendor websites;
  3. Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management;
  4. Maintains accurate, organized client files; provides necessary documents and conducts post travel communications;
  5. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
  6. Sells Travel Store products and promotes Travel Money products;
  7. Actively promotes and processes AAA Credit Cards;
  8. Cross sells and refers members/clients to Auto Travel Services, AAA Insurance, and other AAA business lines;
  9. Performs accounting duties including ARC reports;
  10. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
  11. Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue;
  12. Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
  13. Continues to upgrade technical expertise and destination knowledge through training opportunities;
  14. Commutes to any Service Center or other off-site working location as directed by management;
  15. Additional tasks as assigned.

Qualifications

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

  • Prefer a graduate from travel school or some prior experience working for a travel industry affiliate or travel agency.
  • Some professional training or experience using an airline reservations system

 

 

SPECIFIC SKILLS REQUIRED:

  • Proven ability to generate airline tickets using major airline service systems.
  • Customer service oriented to market and close on sales transactions.
  • Complete knowledge and compliance with AAA National quality standards within 6 months of hire.
  • Proven communication skills, organizational skills, demonstrated mathematical ability.
  • Ability to lift and or move materials weighing up to 20 lbs.
  • Inventory control.