AAA Hoosier Motor Club

Returning Candidate?

Auto Travel Counselor (Retail Sales)

Auto Travel Counselor (Retail Sales)

Job ID 
2017-1542
Location 
US-IN-Lafayette
Office Address 
331 N. 4th Street
Experience (Years) 
..
Posted Date 
12/29/2017
Category 
Customer Service/Support - All Openings

More information about this job

Overview

Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products and services to members/clients while meeting the highest AAA National Quality Standards.

Responsibilities

  1. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
  2. Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, travel packages, hotel/motel/car reservations, passport photos, International Driving Permits/Inter America Driving Licenses;
  3. Sells and promotes AAA Box Office Tickets, Travel Store products, Travel Money products;
  4. Actively promotes and processes AAA Credit Cards;
  5. Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;
  6. Performs cashiering/accounting duties;
  7. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
  8. Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
  9. Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;  
  10. Meets appropriate goals/quotas set forth by management;
  11. Continues to upgrade technical expertise through training opportunities;
  12. Commutes to any Service Center or other off-site working location as directed by management;
  13. Additional tasks as assigned.

Qualifications

 

 Education and/or Experience Requirements:

  • High School diploma or general education degree (GED)
  • Valid U.S. Driver's License
  • Retail Sales/Cashiering experience preferred; not required

 

Skill Requirements:

  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Dependability - Ability to consistently be at work and on time, follow a variety of instructions.       Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
  • Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.
  • Computer Skills
    • Microsoft Word, Outlook, Internet

Keywords: Sales, Retail, Retail sales, customer service, customer experience, POS, cashier