AAA Hoosier Motor Club

  • ERS Tech II - Roadside Service (Battery & Light Service)

    Location US-IN-Indianapolis
    Posted Date 1 week ago(8/10/2018 8:46 AM)
    Job ID
    2018-1546
    Office Address
    4027 Industrial Blvd.
    Category
    Fleet - All Openings
  • Overview

     

    Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.

    Responsibilities

      

    ESSENTIAL FUNCTIONS

    Reasonable Accommodations Statement

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
     

    Essential Functions Statement(s)

    • Inspect and maintain vehicle supplies and equipment.

    • Report any mechanical problems encountered with vehicles.

    • Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.

    • Safeguard, properly account for and turn in receipts, money received and reconcile the inventory before and after shift change.

    • Read maps, and follow written, verbal and electronic geographic directions.

    • Report delays in reaching service destination.

    • Perform duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, testing, diagnosis and installation of automotive and truck batteries on disabled vehicles.

    • Operate a battery service vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.

    • Operate computer related equipment including but not limited to: wireless data terminals, credit card terminals, battery diagnostic equipment and two-way radios in a professional manner.

    • Maintain and account for company provided fuel cards.

    • Performs maintenance on Club vehicles as requested.

    • Properly test and print out data obtained from electronic diagnosis per exact methods explained and utilized during training
    • Performs other duties as assigned. 

     

    Qualifications

    Competency Statement(s)

    • Adaptability - Ability to adapt to change in the workplace.
       
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
       
    • Communication, Written - Ability to communicate in writing clearly and concisely.
       
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
       
    • Decision Making - Ability to make critical decisions while following company procedures.
       
    • Reliability - The trait of being dependable and trustworthy.
       
    • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
       
    • Productivity - Producing results in a timely and efficient manner.
       
    • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
       
    • Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.
       


    SKILLS & ABILITIES

    Education : High school diploma or GED preferred but not required.

     

    Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience.  Customer service experience preferred.
     

    Computer Skills

    • GPS
    • Credit Card Swipe Machine
    • Electronic Dispatch (Mobile Data Terminal)
    • Basic data entry skills
    • Battery diagnostic equipment
       

    Certificates & Licenses

    • Valid operator's license and driving record in accordance with AAA Associate Driver Safety Guide
       

    Other Requirements

    • Basic mechanical aptitude
    • Basic math skills
       


    PHYSICAL DEMANDS

    Physical Demands

    Lift/Carry

    Stand

    F (Frequently)

    Walk

    F (Frequently)

    Sit

    F (Frequently)

    Handling / Fingering

    F (Frequently)

    Reach Outward

    F (Frequently)

    Reach Above Shoulder

    O (Occasionally)

    Climb

    O (Occasionally)

    Crawl

    F (Frequently)

    Squat or Kneel

    F (Frequently)

    Bend

    F (Frequently)

     

    10 lbs or less

    F (Frequently)

    11-20 lbs

    F (Frequently)

    21-50 lbs

    F (Frequently)

    51-100 lbs

    O (Occasionally)

    Over 100 lbs

    N (Not Applicable)

     

    Push/Pull

    12 lbs or less

    F (Frequently)

    13-25 lbs

    F (Frequently)

    26-40 lbs

    F (Frequently)

    41-100 lbs

    O (Occasionally)

     



    N (Not Applicable)

    Activity is not applicable to this occupation.

    O (Occasionally)

    Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

    F (Frequently)

    Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

    C (Constantly)

    Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

     

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