AAA Hoosier Motor Club

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ERS Technician III - Roadside Service (Tow Truck)

ERS Technician III - Roadside Service (Tow Truck)

Job ID 
Office Address 
4027 Industrial Blvd.
Experience (Years) 
Posted Date 
Fleet - All Openings

More information about this job


Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.



Essential Functions Statement(s)

  • Obey traffic laws and follow established traffic and transportation procedures and all other company established safety rules.

  • Inspect and maintain vehicle supplies and equipment.

  • Report any mechanical problems encountered with vehicles.

  • Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.

  • Safeguards, properly accounts for and turns in receipts, money received and reconcile the inventory before and after shift change.

  • Read maps, and follow written, verbal and electronic geographic directions.

  • Report delays in reaching service destination.

  • Performs emergency road service duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.

  • Operate a tow vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.

  • Operate computer related equipment including but not limited to: wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and two-way radios in a professional manner.

  • Maintain and account for company provided fuel cards.

  • Performs maintenance on Club vehicles as requested.
  • Performs other duties as assigned. 



Competency Statement(s)

  • Adaptability - Ability to adapt to change in the workplace.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Decision Making - Ability to make critical decisions while following company procedures.
  • Reliability - The trait of being dependable and trustworthy.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • Productivity - Producing results in a timely and efficient manner.
  • Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.


Education : High school diploma or GED preferred but not required.


Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience. Customer service experience preferred.

Computer Skills

  • GPS
  • Credit Card Swipe Machine
  • Electronic Dispatch (Mobile Data Terminal)
  • Basic data entry skills

Certificates & Licenses

  • Valid chauffer's license
  • Driving record in accordance with AAA Associate Driver Safety Guide
  • Valid DOT physical

Other Requirements

  • Basic mechanical aptitude
  • Basic math skills


Physical Demands



F (Frequently)


F (Frequently)


F (Frequently)

Handling / Fingering

F (Frequently)

Reach Outward

F (Frequently)

Reach Above Shoulder

O (Occasionally)


O (Occasionally)


F (Frequently)

Squat or Kneel

F (Frequently)


F (Frequently)


10 lbs or less

F (Frequently)

11-20 lbs

F (Frequently)

21-50 lbs

F (Frequently)

51-100 lbs

O (Occasionally)

Over 100 lbs

N (Not Applicable)



12 lbs or less

F (Frequently)

13-25 lbs

F (Frequently)

26-40 lbs

F (Frequently)

41-100 lbs

O (Occasionally)


N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

Vision (Near, Distance, Peripheral, Depth Perception)

Sense of Sound (listening to customers and dispatch)


Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural.