AAA Hoosier Motor Club

  • ERS Technician III - Roadside Service (Tow Truck)

    Location US-IN-Indianapolis
    Posted Date 3 weeks ago(9/25/2018 8:50 AM)
    Job ID
    Office Address
    4027 Industrial Blvd.
    Fleet - All Openings
  • Overview

    Service members and other customers who contact AAA Hoosier Motor Club for roadside assistance. Drives to location of member to perform services.



    Essential Functions Statement(s)

    • Obey traffic laws and follow established traffic and transportation procedures and all other company established safety rules.

    • Inspect and maintain vehicle supplies and equipment.

    • Report any mechanical problems encountered with vehicles.

    • Verify that appropriate tools and documentation are in vehicle prior to shifts and properly maintain all equipment.

    • Safeguards, properly accounts for and turns in receipts, money received and reconcile the inventory before and after shift change.

    • Read maps, and follow written, verbal and electronic geographic directions.

    • Report delays in reaching service destination.

    • Performs emergency road service duties including but not limited to: jump starts, tire changes, lockout services, fuel delivery, light mechanical, extrication and/or winching, towing services on disabled vehicles.

    • Operate a tow vehicle in a safe manner with valid driver's license and driving record in accordance with the AAA Associate Driver Safety Guide.

    • Operate computer related equipment including but not limited to: wireless data terminals, vehicle charging system diagnostic equipment, credit card terminals and two-way radios in a professional manner.

    • Maintain and account for company provided fuel cards.

    • Performs maintenance on Club vehicles as requested.
    • Performs other duties as assigned. 



    Competency Statement(s)

    • Adaptability - Ability to adapt to change in the workplace.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Communication, Written - Ability to communicate in writing clearly and concisely.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
    • Decision Making - Ability to make critical decisions while following company procedures.
    • Reliability - The trait of being dependable and trustworthy.
    • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
    • Productivity - Producing results in a timely and efficient manner.
    • Mechanical Aptitude - A natural or innate ability to work with one's hands using tools and/or machinery. An understanding of how mechanical items work.


    Education : High school diploma or GED preferred but not required.


    Experience : One to three months related experience preferred but not required and/or training or equivalent combination of education and experience. Customer service experience preferred.

    Computer Skills

    • GPS
    • Credit Card Swipe Machine
    • Electronic Dispatch (Mobile Data Terminal)
    • Basic data entry skills

    Certificates & Licenses

    • Valid For-Hire endorsement on drivers license
    • Driving record in accordance with AAA Associate Driver Safety Guide
    • Valid DOT physical

    Other Requirements

    • Basic mechanical aptitude
    • Basic math skills
    • Must be 21 years old*


    Physical Demands



    F (Frequently)


    F (Frequently)


    F (Frequently)

    Handling / Fingering

    F (Frequently)

    Reach Outward

    F (Frequently)

    Reach Above Shoulder

    O (Occasionally)


    O (Occasionally)


    F (Frequently)

    Squat or Kneel

    F (Frequently)


    F (Frequently)


    10 lbs or less

    F (Frequently)

    11-20 lbs

    F (Frequently)

    21-50 lbs

    F (Frequently)

    51-100 lbs

    O (Occasionally)

    Over 100 lbs

    N (Not Applicable)



    12 lbs or less

    F (Frequently)

    13-25 lbs

    F (Frequently)

    26-40 lbs

    F (Frequently)

    41-100 lbs

    O (Occasionally)


    N (Not Applicable)

    Activity is not applicable to this occupation.

    O (Occasionally)

    Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

    F (Frequently)

    Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

    C (Constantly)

    Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

    Other Physical Requirements

    Vision (Near, Distance, Peripheral, Depth Perception)

    Sense of Sound (listening to customers and dispatch)


    Working alone outside in a variety of changing weather conditions including rain, snow, sleet, fog, ice, wind, during the day and night hours. Driving and working in hazardous traffic conditions in a variety of geographic locations from urban to rural. 



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