AAA Hoosier Motor Club

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Fleet Internal Supervisor

Fleet Internal Supervisor

Job ID 
Office Address 
4027 Industrial Blvd.
Experience (Years) 
Posted Date 
Fleet - All Openings

More information about this job


Assists Fleet Operations Assistant Manager by directly supervising employees in accordance with the Club's policies and applicable laws. Position is responsible for oversight of the fleet technicians operating in the field.




  • Ensures the efficient direction, assignment, control and deployment of Fleet vehicles.
  • Monitors dispatch and active truck data to determine the most efficient, productive and safest utilization of all equipment.
  • Maintains good working relations with dispatch/call-receiving vendors to ensure consistent communication as a liaison between the vendors, fleet technicians, members and management.
  • Ensures that technicians are adhering to the approved system including but not limited to timely and accurate estimated times of arrival (ETA’s), timely and accurate status of assigned member service calls and appropriate movement from call to call.
  • Coaches and maintains an assigned safety team.
  • Ensures an appropriate level of member satisfaction and percentage of calls.
  • Monitor employees work levels and review work performance.
  • Recommend or initiate personnel reviews, personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.
  • Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
  • Examine equipment, systems, or facilities, and analyze information to determine needed alterations.
  • Requisition materials and supplies as approved by Assistant Manager.
  • Participate in training programs of individuals and groups.
  • Assists the HMC contractor network with training and support.
  • Establishes and maintains communication and professional demeanor with members, employees, and management including working as a team with individuals within and outside the department and sharing concerns/problems with management.
  • Maintains a flexible calendar for scheduling purposes.
  • Promotes AAA memberships and benefits through knowledge of HMC programs.
  • Supports Fleet Field Supervision.
  • Performs additional tasks as assigned by management.



Education: High school diploma or GED with preference toward any post high school education

Experience: demonstrable experience with logistics, computer skills and interpersonal skills


Computer Skills

  • Microsoft Office
  • GPS
  • Electronic Dispatch (Mobile Data Terminal)
  • Basic data entry skills

Other Requirements

  • Professional phone and electronic communication etiquette
  • Clean driving record (no more than 4 points)
  • Basic math skills
  • Ability to read, comprehend and interpret documents and data


Competency Statement(s)


  • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea.
  • Delegating Responsibility - Ability to allocate authority and/or task responsibility to appropriate people.
  • Customer Oriented - Ability to exceed the customer’s expectations while following company procedures.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
  • Motivation - Ability to inspire oneself and others to reach a goal and/or perform to the best of their ability.
  • Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
  • Safety Awareness - Ability to identify and correct conditions that affect employee safety.
  • Accountability - Ability to accept responsibility and account for his/her actions.
  • Communication - Ability to communicate effectively with others using oral, written, non-verbal and electronic devices in a professional manner
  • Sales Ability—Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a AAA product, service or idea.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
  • Relationship Building - Ability to effectively build relationships with customers and co-workers.
  • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives