AAA Hoosier Motor Club

Returning Candidate?

Auto Travel Counselor - (Retail Sales / Customer Service)

Auto Travel Counselor - (Retail Sales / Customer Service)

Job ID 
2018-1552
Location 
US-IN-Muncie
Office Address 
4351 W. Clara Lane
Experience (Years) 
..
Posted Date 
2/6/2018
Category 
Customer Service/Support - All Openings

More information about this job

Overview

 

Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products and services to members/clients while meeting the highest AAA National Quality Standards

Responsibilities

Duties and Responsibilities:

  1. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
  2. Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, travel packages, hotel/motel/car reservations, passport photos, International Driving Permits/Inter America Driving Licenses;
  3. Sells and promotes AAA Box Office Tickets, Travel Store products, Travel Money products;
  4. Actively promotes and processes AAA Credit Cards;
  5. Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;
  6. Performs cashiering/accounting duties;
  7. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
  8. Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
  9. Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;  
  10. Meets appropriate goals/quotas set forth by management;
  11. Continues to upgrade technical expertise through training opportunities;
  12. Commutes to any Service Center or other off-site working location as directed by management;
  13. Additional tasks as assigned.

Qualifications

 

  • High school diploma or general education degree (GED).
  •  Valid U.S. driver's license
  •  Ability to interact and communicate with members/guests/co-workers/management.
  •  Ability to work as a team member to accomplish pre-determined goals.
  •  Ability to travel independently throughout the building to access information. This may include climbing, balancing, stooping, kneeling, or crouching.
  •  Basic keyboarding/computer skills with the ability to operate office machines (typewriter, copy machine, computer, calculator, multi-phone line, FAX machine)
  •  Ability to lift and/or move up to 25 pounds regularly and up to 40 pounds occasionally.
  •  Specific vision abilities required by this job include close vision, color vision, peripheral vision, and the ability to adjust focus.