AAA Hoosier Motor Club

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Customer Service Representative - Insurance

Customer Service Representative - Insurance

Job ID 
Office Address 
3750 Guion Road
Experience (Years) 
Posted Date 
Customer Service/Support - All Openings

More information about this job


Provide extraordinary customer service to insurance clients and AAA members to ensure satisfaction thereby allowing Club and Agency sales, retention, and profitability goals to be achieved and exceeded.



Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

  • Receive and initiate customer service calls and respond to client requests per Agency guidelines, policies and procedures.

  • Maintain client records per Agency guidelines.

  • Maintain expertise and proficiency in using Club, Agency and Insurance Company hardware and software.

  • Assist with training of Agency personnel as needed.

  • Meet or exceed Agency cross-sell and up-sell goals.
  • Perform other duties as assigned by management.


Competency Statement(s)

  • Adaptability - Ability to adapt to change in the workplace.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Detail Oriented - Ability to pay attention to the minute details of a project or task.
  • Energetic - Ability to work at a sustained pace and produce quality work.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Communication, Written - Ability to communicate in writing clearly and concisely.
  • Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
  • Goal Oriented - Ability to focus on a goal and obtain a pre-determined result.
  • Judgment - The ability to formulate a sound decision using the available information.
  • Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
  • Reliability - The trait of being dependable and trustworthy.
  • Responsible - Ability to be held accountable or answerable for one’s conduct.
  • Self Motivated - Ability to be internally inspired to perform a task to the best of ones ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with others.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.


Education :

High School Diploma or GED Required

Bachelor's degree preferred or extensive industry knowledge or combination of education and industry knowledge.


Experience : One to two years related experience

Computer Skills

  • Microsoft Office
  • Insurance specific software

Certificates & Licenses

  • Property and Casualty License




This position is in an office environment within a controlled atmosphere building.