AAA Hoosier Motor Club

  • Member Records Representative

    Location US-IN-Indianapolis
    Posted Date 2 weeks ago(4/9/2018 11:36 AM)
    Job ID
    Office Address
    3750 Guion Road
    Customer Service/Support - All Openings
  • Overview

    4C HMC 1 line


    Hoosier Motor Club is hiring a

    Member Records Representative


    Utilize knowledge of AAA products and services to effectively sell memberships. Process memberships, AAA/VISA transactions, and enter and verify all membership input data from user source documents with prompt, professional Five Diamond Service to staff.




    1. Enter alphabetic, numeric, or symbolic data from source documents into computer following format displayed on screen.
    2. Compare data entered with source documents, or re-enters data in verification format on screen to detect errors. 
    3. Maintain proficient knowledge of all AAA products and services to effectively sell and retain memberships
    4. Organize and balance receipts for new and renewal processing from Member Records Department input each day.
    5. Follow standardized procedures which include special handling and exceptions for daily membership processing. 
    6. Maintain user documentation for data entry functions. 
    7. Provide clerical support including responding to inquiries to membership status, completing required worksheets, mailing membership cards and kits and other clerical and filing duties.
    8. Perform other duties as requested by management. 





    Education and/or Experience Requirements:


    High school diploma or general education degree (GED); one year of inside sales or customer service experience or equivalent experience.


    Skill Requirements:


    Accuracy - Ability to perform work accurately and thoroughly.


    Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


    Communication, Oral - Ability to communicate effectively with others using the spoken word.


    Communication, Written - Ability to communicate in writing clearly and concisely.


    Customer Oriented - Ability to take care of the customers’ needs while following company procedures.


    Detail Oriented - Ability to pay attention to the minute details of a project or task.


    Financial Aptitude - Ability to understand and explain economic and accounting information, prepare and manage budgets, and make sound long-term investment decisions


    Goal Oriented – Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.


    Interpersonal Skills – Ability to maintain confidentiality. Ability to remain open to others’ ideas and exhibit willingness to try new things.  


    Organized - Possessing the trait of being organized or following a systematic method of performing a task.


    Problem Solving - Ability to identify and resolve practical problems in a timely manner. Ability to gather and analyze information skillfully.


    Reliability - ability of the individual to be dependable and trustworthy.


    Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives


    Working Under Pressure - Ability to complete assigned tasks under stressful situations.


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