AAA Hoosier Motor Club

  • Auto Travel Counselor

    Location US-IN-Indianapolis
    Posted Date 2 weeks ago(2 weeks ago)
    Job ID
    Office Address
    5180 Allisonville
    Customer Service/Support - All Openings
  • Overview



    AAA Hoosier Motor Club


    Position Summary

    Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of products and services to members/clients while meeting the highest AAA National Quality Standards.



    1. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
    2. Counsels members on travel planning which includes but is not limited to TripTik routings, marked maps, TourBook Guides, travel packages, hotel/motel/car reservations, passport photos, International Driving Permits/Inter America Driving Licenses;
    3. Sells and promotes AAA Box Office Tickets, Travel Store products, Travel Money products;
    4. Actively promotes and processes AAA Credit Cards;
    5. Cross sells and refers members/clients to AAA Travel Agency, AAA Insurance, and other AAA business lines;
    6. Performs cashiering/accounting duties;
    7. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
    8. Displays working knowledge of, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
    9. Makes outbound telephone calls to members to increase awareness of products and services, translating into higher membership renewals;  
    10. Meets appropriate goals/quotas set forth by management;
    11. Continues to upgrade technical expertise through training opportunities;
    12. Commutes to any Service Center or other off-site working location as directed by management;
    13. Additional tasks as assigned.


    Education and/or Experience Requirements:

    • High School diploma or general education degree (GED)
    • Valid U.S. Driver's License
    • Retail Sales/Cashiering experience preferred; not required

    Skill Requirements:

    • Accuracy - Ability to perform work accurately and thoroughly.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Communication, Written - Ability to communicate in writing clearly and concisely.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
    • Dependability - Ability to consistently be at work and on time, follow a variety of instructions.       Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
    • Detail Oriented - Ability to pay attention to the minute details of a project or task.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
    • Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.
    • Computer Skills
      • Microsoft Word, Outlook, Internet


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