AAA Hoosier Motor Club

  • Travel Agent

    Location US-IN-Fishers
    Posted Date 2 weeks ago(10/1/2018 4:58 PM)
    Job ID
    2018-1592
    Office Address
    8997 E. 116th St
    Category
    Travel - All Openings
  • Overview

    4C HMC 1 line

     

    AAA Hoosier Motor Club is hiring

    Travel Agents

     

    PURPOSE OF POSITION:

    Increase overall revenue of AAA Hoosier Motor Club Service Center through sales and promotion of preferred travel vendors to members/clients while meeting the highest AAA National Quality Standards.

    Responsibilities

    1. Counsels and recommends preferred travel vendors to clients in all aspects of international/domestic travel planning, which includes but is not limited to airline ticketing, cruises, tours, hotel packages, rail tickets, car rentals, travel insurance, passport photos, International Driving Permits/Inter America Driving Licenses;
    2. Uses GDS invoicing and cashiering systems to process transactions; has working knowledge of vendor websites;
    3. Sells all preferred travel vendors to meet or exceed established goals/quotas set forth by management;
    4. Maintains accurate, organized client files; provides necessary documents and conducts post travel communications;
    5. Promotes, sells, and processes AAA memberships and has a basic understanding of features of all benefit levels;
    6. Sells Travel Store products and promotes Travel Money products;
    7. Actively promotes and processes AAA Credit Cards;
    8. Cross sells and refers members/clients to Auto Travel Services, AAA Insurance, and other AAA business lines;
    9. Performs accounting duties including ARC reports;
    10. Ensures compliance of internal controls as outlined in the Service Center Audit Guide, Payment Acceptance Policy, Anti-Money Laundering program and PCI Compliance programs;
    11. Makes outbound telephone calls to members/clients to increase awareness of products and services, translating into higher membership renewals and/or increased travel revenue;
    12. Displays working knowledge of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverages programs and current National and Club promotions;
    13. Continues to upgrade technical expertise and destination knowledge through training opportunities;
    14. Commutes to any Service Center or other off-site working location as directed by management;
    15. Additional tasks as assigned.

    Qualifications

    EDUCATIONAL/EXPERIENCE REQUIREMENTS:

    • High School diploma or general education degree (GED)
    • Valid U.S. Driver's License
    • Travel industry experience preferred; not required

     

    Skill Requirements:

    • Accuracy - Ability to perform work accurately and thoroughly.
    • Communication, Oral - Ability to communicate effectively with others using the spoken word.
    • Communication, Written - Ability to communicate in writing clearly and concisely.
    • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
    • Dependability - Ability to consistently be at work and on time, follow a variety of instructions. Ability to respond to management direction, takes responsibility for own actions and solicit feedback to improve performance.
    • Detail Oriented - Ability to pay attention to the minute details of a project or task.
    • Organized - Possessing the trait of being organized or following a systematic method of performing a task.
    • Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives.
    • Time Management - ability of the individual to effectively utilize available time for the completion of necessary job tasks.
    • Computer Skills
      • Microsoft Word, Outlook, Internet

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