AAA Hoosier Motor Club

  • System Administrator

    Location US-IN-Indianapolis
    Posted Date 2 weeks ago(1/4/2019 11:22 AM)
    Job ID
    Office Address
    3750 Guion Road
  • Overview

    4C HMC 1 line


    AAA Hoosier Motor Club is hiring a System Administrator




    AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 438,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 13 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Kokomo, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 58 million members.


    Position Summary:

    This position will be responsible for maintaining a broad range of enterprise level servers, storage, security, networking, and PC equipment. The ideal candidate will have expertise in all aspects of Windows systems administration, a very strong grasp of networking fundamentals, previous experience supporting medium sized data centers, and an aggressive, detailed approach to problem-solving. Candidates must also demonstrate a strong appreciation for and knowledge of best practices in maintaining a highly secure environment. A strong background in customer service is required. 


    Duties and Responsibilities:


    1. Works independently to troubleshoot, perform root cause analysis, identify and isolate technical issues.
    2. Takes ownership of the issue analysis and resolution efforts and commits to "doing what it takes" to resolve technical issues. Triaging as necessary for production, QA & development environments.
    3. Designs, tests and implements complex technical solutions and architecture.
    4. Leads and manages system initiatives and new projects.
    5. Works with external vendors/consultants to diagnose complex problems and drive resolution.
    6. Resolves errors and alarms quickly and provides timely escalation.
    7. Completes tasks required to maintain service levels and availability of all site features and functions.
    8. Helps define and support process improvements.
    9. Contributes to a team environment and shares knowledge with others.
    10. Maintains a flexible schedule, as additional responsibilities may be necessary for partial night shift/weekends and on-call basis.
    11. Performs additional tasks as assigned by supervisor.

    Supervisory Responsibilities:  This position has no supervisory responsibilities


    Physical Effort:

    1. Typically sitting at a desk or table
    2. Intermittently sitting, standing and stopping
    3. Ability to regularly lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds.


    Education and/or Experience Requirements:

    BA Degree recommended or equivalent work experience, at least five years’ experience working in a Microsoft server environment, proficiency with Microsoft Office Suite, including Visio, experience with Citrix a plus and MCSE Preferred.


    Computer Skills

    • Must have a working knowledge of Microsoft server and storage solutions
    • Experience with server, storage, networking and VMWare systems

    Other Requirements

    Valid driver's license

    Skill Requirements:


    Accountability - Ability to accept responsibility and account for his/her actions.


    Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.


    Adaptability - Ability to adapt to changes in the work environment.  Ability to manage competing demands and deal with frequent change, delays or unexpected events.


    Analytical Skills - Ability to use thinking and reasoning to solve a problem.

    Change Management - Ability to encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.


    Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.


    Communication, Oral - Ability to communicate effectively with others using the spoken word.


    Customer Oriented - Ability to take care of the customers’ needs while following company procedures

    Detail Oriented - Ability to pay attention to the minute details of a project or task.


    Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.


    Goal Oriented – Ability of the individual to act to ensure that they and others stay focused on the task objective and perform in accordance with clear expectations and goals.


    Innovative - Ability to look beyond the standard solutions.


    Problem Solving - Ability to identify and resolve practical problems in a timely manner.  Ability to gather and analyze information skillfully.


    Resource Management (Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials


    Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; possesses ability to build morale and group commitments to reach goals and objectives


    Technical Aptitude - Ability to comprehend complex technical topics and specialized information.


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